Shipping & Returns Policies

Shipping Rates & Policies

Free Shipping Eligibility:
Orders with a subtotal over $100.00 qualify for free shipping within Canada (some restrictions apply; see details below).

Maximum Free Shipping Coverage:
BC Diesel will cover the first $60.00 of shipping costs.

Customer Responsibility for Additional Costs:
For shipments where the freight cost exceeds $60.00, customers are responsible for the difference. This typically applies to heavier or oversized items such as engines, transmissions, clutches, suspension lift kits, exhaust systems, or fuel tanks, as well as shipments to rural or remote locations. In these cases, BC Diesel will contact customers for approval of any extra freight charges before processing the shipment.

Estimated Shipping Times:
Certain products are shipped to BC Diesel from U.S. manufacturers, with an estimated delivery time of 5 to 10 business days, although occasional delays may occur. For current parts availability contact our sales team toll-free at 1-877-339-7601 or by email at [email protected] before placing your order. Refer to our Shipping & Return Policies below as orders may be subject to cancellation and/or restocking fees.

Economical Shipping to Carrier Depots:
To minimize costs for customers in rural or less accessible areas, we recommend shipping to the nearest carrier depot. This often provides the most economical shipping solution.

Shipping Carriers

BC Diesel employs a flexible approach to shipping, utilizing various carriers based on factors such as the nature of the products and the destination of the shipment. The choice of carrier is at the discretion of BC Diesel, allowing them to leverage potential discounts with specific carriers for certain locations.

For orders over $100, BC Diesel covers the freight cost, giving them the flexibility to select the carrier that offers the best terms or discounts for each particular situation. However, they also provide customers with an option to choose a preferred carrier for an additional charge. In such cases, customers would be responsible for paying the difference between the cost of BC Diesel's preferred carrier and the carrier of their choice.

The carriers listed for delivering of BC Diesel orders are as follows but not limited to:

• Canada Post
• Loomis Express,
• Purolator,
• UPS,
• FedEx

Customers can communicate their carrier preferences, and BC Diesel will accommodate those preferences at an additional cost if the chosen carrier differs from their standard selection.

Order Tracking

When a tracking number has been generated for your recent order with us, this tracking information will be promptly updated in our system and forwarded to the email address provided during the checkout process.

In the event that you do not receive the tracking information, we kindly ask you to check all relevant folders in your email, including the junk and spam folders.

We appreciate your understanding and cooperation in this matter. If you encounter any issues or have further inquiries, please do not hesitate to reach out to our shipping and order tracking support team.

Back Orders

In the event that an item is placed on backorder, rest assured that we will promptly notify you via email with detailed information on the estimated waiting period and shipping times. For items currently in stock at our US warehouses, the typical processing time to our British Columbia warehouse is 5-7 business days.

At your request, we are more than happy to expedite the shipment of the available in-stock portion of your order immediately. Subsequently, the backordered or US-imported portion will be shipped as soon as it arrives at our facility. It is important to note that there will be no additional charges for shipping and handling on the second shipment, unless it surpasses the specified maximum of $60.00. Your satisfaction is our priority, and we aim to keep you informed and accommodated throughout the shipping process.

Important Note About Deliveries

We strongly advise selecting the signature required and insurance options for all parcel orders. While it is possible to opt out of these requirements if no one is available at the delivery address, please be aware that if the parcel is dispatched without these safeguards and subsequently becomes lost or stolen, neither we nor the freight carrier can provide compensation. It is in your best interest to consider the security measures provided by the signature requirement and insurance to protect against potential losses.

Products Damaged During Shipment

It is imperative to conduct a thorough inspection of shipments upon delivery. Any evident damage to the shipment must be documented on the courier's Bill of Lading. Upon unpacking, it is incumbent upon the recipient to file any claims for product damage incurred during shipping directly with the courier company. BC Diesel Truck Repair Ltd. explicitly disclaims responsibility for any damaged or lost packages in cases where Value Protection Insurance was not opted for at the checkout stage. All claims are subject to the distinct policies of each shipping and freight company.

Returns and Refunds Policy

How To Return An Item

We require all returned items to be in their original, unused, and resellable condition, unless there is a manufacturer defect. The return must be initiated within 30 days of the purchase date. Failure to contact us prior to sending the item may result in it being returned to you at your expense.

To initiate a return, please send an email to [email protected] to request a Return Merchandise Authorization (RMA) number.

Ship the item with freight prepaid to the following address: BC Diesel and Truck Repair, Ltd. Returns Department RMA # #116 – 14620 64th Avenue Surrey, BC V3S1X7

Include a signed letter in the package, stating the reason for the return, along with the original receipt.

Please adhere to these instructions for a smooth and efficient return process.

Note : New Parts return will not get processed without requesting for RMA

Return Exceptions

Once electronic products have been unsealed or opened, they are typically ineligible for return. This policy is in accordance with standard industry practices and is designed to ensure that customers are aware of and accept the terms governing the return of electronic goods. Please review the specific return policy of the respective retailer or manufacturer for further details on their terms and conditions regarding opened electronic items.

Non-Returnable Products

Special order items, replacement parts, items that have been installed, obsolete or discontinued products are not eligible for return.

Restocking, Cancellation & Payment Processing Fees 

In the event of order cancellation or product return, a payment processing fee and a restocking fee of 15% will be applicable. These fees will be deducted from the refund amount. Additionally, for returned items, customers are responsible for covering the original cost of any free shipping provided with the initial purchase as well as any return shipping costs. 

Core Returns

Core credit returns are accepted within 30 days from the original purchase date. After this period, core credit refunds are subject to the discretion of BC Diesel Truck Repair Ltd, and consideration may be partial or in the form of in-store credit only.

To initiate a product core return for credit, please contact our returns department by calling toll-free at 1-877-339-7601 or emailing [email protected]. BC Diesel will provide you with an RMA (Return Merchandise Authorization) number and detailed return instructions. It is essential to wait for shipment instructions before dispatching any cores, as some may need to be sent directly to the manufacturer.

For a secure and prompt return process, BC Diesel recommends using a carrier that offers package tracking. Please note that shipping costs incurred in returning the core will not be reimbursed. Upon inspection, the credit card or payment method used for the original purchase will be credited with the core's current value.

Before returning the core, ensure all fluids, if any, are drained. The core must match the make, model, type, and part number of the original product. Cores sourced from salvage or junkyards will not be accepted. Additionally, cores that have been disassembled or exhibit missing and/or damaged major components will not qualify for full core credit.

Credits

Credits will be issued upon the receipt, inspection, and approval of the returned item(s), after deducting any applicable restocking, shipping, and processing fees. Please anticipate a processing time of up to 30 business days from the date we receive the returned product(s) for the RMA to be processed, and the appropriate credit to be issued. In cases involving core charges, returns may extend beyond the 30-day period, as we must await the core credit from the manufacturer before passing it along to you.